To run LiveUpdate anytime to get immediate protection: Open Symantec Endpoint Protection by right-clicking the yellow Shield icon that's located in the Windows' system tray which is on the far right end of your task bar, and click on Open Symantec Endpoint Protection to display the Status window.
In the left sidebar, click LiveUpdate. LiveUpdate will check for and install any new or updated virus definition files.
After LiveUpdate finishes the update, a summary window displays and automatically closes. On the Status window, the Definitions date is updated. To quit the program, click the close box in the upper-right window. Scanning for Viruses You can scan your computer for viruses manually and edit or delete a scan you've created. How to Perform a Manual Scan with Symantec Endpoint You can scan your computer at any time and perform the scan yourself.
To initiate a scan from Symantec Endpoint: Open Symantec Endpoint by right-clicking the yellow Shield icon that's located in the Windows' system tray which is on the far right end of your task bar. Then, click Open Symantec Endpoint Protection. In the left sidebar, click Scan for Threats. At the Scan for Threats dialog box, select type of scan you want to perform Run Active Scan - To scan known locations on your computer that are commonly infected by viruses.
Run Full Scan - To scan your entire computer. When the message "Completed" displays, the scan is done. If no virus-infected files were found, the Scan Computer window is blank. If a virus is detected, details of the infected files are displayed in the window.
Click the Close button to close the window and quit Symantec Endpoint. To initiate a scan from Windows. This feature is not supported on bit operating systems. Locate, and then right-click a file, folder, or drive that you want to scan. From the drop down menu, click Scan For Viruses. When the message Completed displays, the scan is done. How to Schedule Symantec Endpoint for Automatic Scans You can scan your computer on a regular basis but do not want to manually perform the scan yourself.
To schedule a scan to automatically run on a regular basis: Open Symantec Endpoint Protection by right-clicking the yellow Shield icon that's located in the Windows' system tray which is on the far right end of your task bar. In the Scan for threats dialog box, click Create a New Scan.
Select the type of scan to schedule Active, Full, or Custom , then click Next. Complete the options for the specific scan: If you have selected a Custom Scan, then select the areas on your computer that you want scanned. For example, you could scan all files within a specific folder. If you have selected an Active or Full Scan, you can also specify a specific file type or extension to scan. Ensure the Selected Extension, then click the Extension button.
Scroll down the window and select the desired extension. For example, you could scan all files ending in a. If you have selected At Specific Times or On Demand, complete the days and times you want the scan to occur.
Remember, your computer must be turned on for the scheduled scan to take place. When prompted, type a name for the scan in the Name: field and a description of the scan in the Description: field; click Finish to save your settings and return to the Scan for threats window. The name of the scheduled scan you created appears in the Scan for threats window.
Click the close box in the upper-right window to quit Symantec Endpoint. Editing a Scan To edit any existing scan you have created: Open Symantec Endpoint Protection by right-clicking the yellow Shield icon that's located in the Windows' system tray which is on the far right end of your task bar. In the left sidebar, click Scan for threats. From the list of scans that displays, right-click the specific scan you will modify, and then click Edit. Click OK to save the changes and return to the Scan window.
Click the close box in the upper-right window to quit the program. Deleting a Scan To delete any existing scan you have created: Open Symantec Endpoint Protection by right-clicking the yellow Shield icon that's located in the Windows' system tray which is on the far right end of your task bar. Then, click on Open Symantec Endpoint Protection. Right-click the scan you want to delete, and then select Delete from the drop down list.
At the prompt, click Yes to confirm the deletion. Deleting Viruses from Quarantine When Norton or Symantec detects a security risk, it tries to clean the infected virus from the file. How to Delete Files from Symantec's Quarantine When Symantec Endpoint detects a security risk, it tries to clean the infected virus from the file. Note : If Symantec cannot quarantine a risk, it leaves the risk alone.
To permanently delete files from the Quarantine: Open Symantec Endpoint by right-clicking the yellow Shield icon that's located in the Windows' system tray which is on the far right end of your task bar. In the left sidebar, click View Quarantine.
Select the file you want to delete, then click Delete. You can configure Symantec Endpoint to automatically purge quarantined files from your computer: Click the Purge Options button located at the bottom of the window. If you don't have the Quarantine window visible, click View quarantine in the left sidebar.
In the Purge Options dialog box, select the Quarantined Items tab. The default unit time is 30 days and the default file size is 50 megabytes. Click OK to save your changes and close the dialog box. Uninstall Existing Antivirus Software If you already have antivirus software installed on your computer such as Virex for Macintosh, you should remove it before installing Symantec's Endpoint Protection SEP , antivirus products.
You will need your Administrator password to remove the software. To remove existing SEP software: Close all applications. Open your Macintosh hard drive. Select the Applications folder. Open the Symantec Solutions folder. Double-click the Symantec Uninstaller.
Note : If your installation doesn't include the Symantec Uninstaller please contact your local computing support staff person LSP. Follow the prompts in the Symantec Uninstaller program to remove all previous versions of the Symantec software. This may take several minutes. When prompted, click OK to confirm that you want to uninstall the software. When prompted, restart your computer to ensure that all software has been removed.
Download Supported Antivirus Software After accepting the licensing agreement, the file will automatically unzip and place an installer in your default download location probably your Downloads folder located in the Apple Dock. To schedule LiveUpdate to run automatically: Click the Symantec Quickmenu icon in the upper right hand corner of your screen and open the Symantec Endpoint Protection control panel. In the control panel, click Live Update.
In the Live Update panel click the Symantec Scheduler icon. In the Symantec Scheduler window click the New button. Click the Product Update button and enter a name for the event. Do not delete the default product update.
Use the drop-down menu to identify the product or products to update, How often, and the time that you want LiveUpdate to run, and click OK. Depending on your OS version, double-click the Symantec Solutions folder. Double-click LiveUpdate.
After LiveUpdate finishes the update, a summary window displays. If you have the most current virus definitions, the message "No update is necessary" will display in the dialog window. The SEP control panel displays. In the Finder file navagator select a file, folder or disk to be scanned. Click the Select button SEP scans the specified items and displays a summary of the scan in the pop-up window.
In the bottom of window, SEP lists any problems with files detected during the scan. Note : To halt a scan after it has started, click the Pause or Cancel button located at the bottom of the scan status window.
Click the Close button when the scan is completed. How to Schedule Symantec Endpoint Protection for Automatic Scans Use Scheduled Protection when you want to scan your computer on a regular basis but do not want to perform the scan manually.
To schedule a scan to run automatically on a weekly basis: Click the Symantec Quickmenu icon in the upper right hand corner of your screen and open the daughter menu under Live Update. Select Symantec Scheduler. In the Task window click the Anti-Virus Scan button.
In the AntiVirus Scan Task windows do the following Enter a name for the scan: Type a descriptive name Select files, folders or disks to be scanned by browsing or drag and drop Set a priority Set the frequency: Choose how often you want the scan to occur Monthly, Weekly, Daily.
Set a day of the week for weekly scans Use the Up and Down arrows to select the exact time the scan should occur. Click Save to save your settings.
The scheduled scan appears in the Symantec Scheduler window. But remember that if you already have an antivirus program active on your computer, you should use a different scanner for this malware check since your current antivirus software may not detect the malware initially.
Verify your default homepage. Follow these steps below to learn how to clear your cache for Chrome and Internet Explorer. If malware removal is unsuccessful, sometimes the only way to be sure your computer is free of malware is to entirely reinstall the operating system and your applications or programs from scratch.
Before wiping your hard drive, backup all your files to an external drive and consult Apple support or Microsoft support before beginning the process. Learn how to erase your startup disk prior to reinstalling MacOS in the steps below:. Follow the factory restore options. Windows gives you the option to keep your files or remove everything. Use our best practices below to help protect your computer:. Malware is a dangerous threat to the data that computer owners store on their PCs and Macs.
New types of malware are being discovered frequently, and the profitable nature of some types of malware can make it especially attractive to cybercriminals around the globe. If you suspect your computer is infected, act as soon as possible to prevent the spread of malware and protect your personal information.
All rights reserved. Firefox is a trademark of Mozilla Foundation. App Store is a service mark of Apple Inc. Alexa and all related logos are trademarks of Amazon. Microsoft and the Window logo are trademarks of Microsoft Corporation in the U. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.
Other names may be trademarks of their respective owners. How to remove malware from a Mac Step 1: Disconnect from the internet Disconnecting from the internet will prevent more of your data from being sent to a malware server or the malware from spreading further.
Step 2: Enter safe mode Safe mode, often referred to as safe boot, is a way to start your computer so that it performs checks and allows only the minimum required software and programs to load. To enter safe mode: Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo will appear on your display. Release the Shift key when you see the login window if you are asked to log in twice, learn more about what to do here.
How to remove malware from a PC Step 1: Disconnect from the internet Disconnecting from the internet will prevent more of your data from being sent to a malware server or the malware from spreading further. Step 2: Enter safe mode If malware is set to load automatically, this will prevent the malware from loading, making it easier to remove. To enter safe mode: Restart your PC. On the next window, click the Restart button and wait for the next screen to appear.
A menu will appear with numbered startup options. Disclaimer: Avoid logging into accounts during malware removal To avoid sharing your personally identifiable information, do not log into sensitive accounts while your device is infected. Step 4: Run a malware scanner Luckily, malware scanners can remove many standard infections.
To verify your homepage on Chrome: 4. To verify your homepage on Internet Explorer: Select the Tools icon. Click Internet options. To clear your cache on Chrome:. To clear your cache on Internet Explorer:. What if malware removal is unsuccessful? To reinstall Windows: Follow the factory restore options. Your device may begin to run more slowly. Your device may suddenly lack storage space.
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